Support & FAQ
Frequently asked questions about using V2RayZ service
Support & FAQ
These problems may be related to software, network, configuration, or bugs. To help you better resolve these issues, we have compiled answers to some frequently asked questions. We hope these FAQs can help you quickly find the solutions you need and ensure your user experience smoother.
Since January 1, 2022, the V2RayZ service has undergone an important update, forcibly enabling the AEAD (Authenticated Encryption with Associated Data) encryption mechanism. Please be sure to update the client software and subscription connection as soon as possible to ensure normal use of the service. Users who have not updated will not be able to connect to the server.
Important Updates
- Client Kernel Update: Please make sure that the client software you are using (including computer version, iPhone version and Android version) has been updated to the latest version or the compatible one with your device.
- Subscription Updates: Update your node subscription link to adapt to the new encryption mechanism. Make sure the node subscription address is up to date before you can connect normally.
AlterId = 0 Problem
To resolve the AlterId = 0 issue, always make sure your client software is up to date. This update requires that all connecting clients have the latest software version (or the compatible version)
Updating Steps
- Computer version update：
- Download the latest V2RayZ client software and install it.
- Update the node subscription address to ensure that the connection information is up to date.
- iPhone version update：
- Go to the App Store to download the latest Shadowrocket client app.
- Update the subscription link to ensure that the connection information is up-to-date.
- Android version update：
- Go to Google Play Store or the official website to download the latest V2RayZ client app.
- Update the subscription link to ensure that the connection information is up-to-date.
As a modern network proxy tool, the security and reliability of V2RayZ are highly dependent on accurate time synchronization. Incorrect time settings, whether it is the system time being out of sync or the time zone being set incorrectly, may cause it to not function properly. This is because V2RayZ needs to use timestamps to verify the validity of data packets when establishing an encrypted connection. If the system time deviates significantly from the server time, these verification processes will fail, resulting in a loss of connectivity. Additionally, time zone errors can make the system time appear correct but actually deviate from the true time, further exacerbating connectivity issues.
Especially for mobile devices such as tablets and laptops, since they are often moved between different locations and connected to different networks, the time synchronization problem is more significant.
Please set to Shanghai/Beijing/Hong Kong time,which is GMT+8 。
cannot. Shadowrocket cannot be downloaded by Apple IDs in mainland China. If you haven’t obtained one yet, you can search for words such as “fruit account recharge” through Taobao or third-party channels to purchase Apple IDs from the United States, Japan, etc. Usually these stores provide password protection, and then after recharging a few dollars with an Apple recharge card, you can download it from the Apple Store.
Recommandation for purchase in IdId Hub:https://www.ididhub.com
If you are unable to obtain all nodes through the subscription link, or if you are unable to update your subscription, it may be due to an IP problem, that is, your IP has been blocked by the local ISP, so you cannot connect to the store to obtain the subscription nodes. For example, installation of app in the router with misconfiguration.
Check if the IP is being blocked
- Check IP Address: Visit the website such as icanhazip to obtain your IP address.
- Blacklist query: Use MXToolbox or IPQualityScore to check if your IP is on the blacklist.
Solution
- Modify DNS settings:Changing to a public DNS server such as Google DNS (8.8.8.8) or Cloudflare DNS (1.1.1.1) may bypass some ISP restrictions (Sucuri Blog).
- Update using proxy: Use the "Update via Proxy" feature in your router to update the subscription. For example, in Open-Wrt, add a single node and check Update via proxy (GitHub).
- Contact ISP: Contact your Internet Service Provider to discuss the problem and request a new IP address (Sucuri Blog).
Further steps
- Check device safety: Make sure all devices are free of malware and that your router's firmware is updated.
- Keep settings and save the new configuration: Add new nodes as needed and set related parameters, such as UUID, encryption method.
If you are using V2RayN on Windows 10, it may cause issues with .NET Framework.
If you are using V2RayN on Windows 10, the .NET Framework version may be incompatible or not installed, resulting in an inability to connect to the subscription service.
What is .NET Framework
.NET Framework is a software framework developed by Microsoft, mainly used to build and run Windows applications. It includes a large number of libraries and tools that simplify the development and deployment process. V2RayN relies on .NET Framework to run, so it is very important to ensure that the correct version is installed.
Solution
Check .NET Framework
- Make sure you have the latest version of .NET Framework installed on your system (at least 4.6.2 or higher). You can download fromMicrosoft.
- If you have .NET Framework installed but still have issues, try resetting Windows Update or using the offline installer to reinstall .NET Framework (Holytech) (Microsoft Answers).
To better assist you in troubleshooting the issue you are experiencing, please provide the following information:
- Operating System Information
- Please let us know the operating system you are using and its version (for example: Windows 10, macOS Big Sur, Ubuntu 20.04, etc.).
- Client software
- Please provide the client software name and version number you are using (for example: Clash 0.20.0, V2Ray 4.38.3, etc.).
- System Time Zone
- Please capture the current system time and provide a screenshot.
- Main interface when using software/application
- Please capture the main interface of the software or application when you are using it and provide the screenshot.
- Account Email
- Please provide the email address of the account you used to register and log in to the service.
Please send the above information by email to [email protected], our technical support team will assist you in resolving the issue as quickly as possible.
Since January 14, 2020, Microsoft has stopped providing technical support, software updates, and security updates for Windows 7 (Microsoft Answers). This means that the risk of using Windows 7 will increase over time and it is not recommended or tested.
What is Subscription Conversion?
Subscription conversion is a technical operation that converts node links in different formats into the proxy tool configuration format required by users. The node link is the necessary information for users to connect to a VPN or proxy server, including the server's IP address, port, encryption method, etc. Different proxy tools, such as Clash, V2Ray, Surge, Quantum X, etc., use different configuration formats to manage and use these node links. The purpose of subscription conversion is to convert these node links into a configuration format suitable for a specific proxy tool, making it easier for users to use and manage their proxy services.
Why should do conversion when using Clash?
Clash is a powerful proxy tool that supports multiple proxy protocols and multiple node management functions, and is deeply loved by users. When using Clash, subscription conversion is important for several reasons:
1. Format compatibility
Different proxy tools use different configuration formats. For example, node link formats for SS (Shadowsocks), SSR (ShadowsocksR), V2Ray, and Trojan protocols all differ. Clash needs to convert these various formats into its own dedicated configuration format in order to properly parse and use these nodes.
2. Unified management
Clash allows users to manage multiple nodes with different protocols in a unified way. Through subscription conversion, all nodes are converted into a format supported by Clash, enabling users to conveniently manage and switch between different nodes within a single tool, thereby improving efficiency.
3. Automatic Updates
Many proxy service providers update their node information regularly, and subscription conversion allows users to automatically update the node list. Users only need to subscribe once to automatically obtain the latest node information without manual updates, which is very important for maintaining the stability and efficiency of the connection.
4. Security
By subscribing to the conversion, you can modify the node information, such as the IP address and account password, during the conversion process, thus preventing the node information from being stolen during the transmission process. This method can effectively improve user privacy and security.
Conclusion
Subscription conversion is a very important part when using proxy tools such as Clash. It not only solves the compatibility issues of nodes in different formats, but also can unify the management of nodes of multiple protocols, realize automatic updates and improve security. Through subscription conversion, users can use proxy services more conveniently and efficiently and enjoy a more stable and secure network connection.
Users are advised to avoid using subscription conversion platforms built by third parties to avoid unnecessary risks of privacy leakage.
Using the software and applications (Apps) provided by this site can effectively avoid the privacy risks of node leakage. Our software and apps are rigorously tested and security verified to ensure the security of data transmission. You can find and download these safe and reliable tools on our download page or in the app store.
1. Confirm your login credentials
- Verify that your account and password are correct; reset the password if necessary.
- If you're using a Gmail address, log in with the registered email≠Log in using your Google account — depending on how you registered, the two methods may differ.
2. Reload the page
- Reload the web page (press F5 or CMD+R).
3. Check ChatGPT status
- Check the official ChatGPT website's status page to confirm the service status. Since 2024, even the free service has become relatively stable.
4. Restart your browser
- Close all browser windows, reopen them, and visit ChatGPT again.
5. Clear browsing data
- Clear browsing history, cookies and cache.
6. Disable Chrome extensions
- Disable all browser extensions to eliminate interference — especially the ChatGPT extension.
7. Use Global Mode
- Using PAC mode will depend on your routing configuration. If configured improperly, it may detect that you're in a restricted region and prevent access.
In the package,The second Copy buttonClicking it will copy the content to the clipboard. Use this to obtain the line information you purchased in the client.
